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Last updated: 3 October 2026

Terms of Service

This is a translation provided for convenience. The Polish version of this document is the legally binding original.

§1. Definitions

  • Operator ; the service provider operating the RealSec platform: Błażej Lewartowski, a sole trader registered in the Polish CEIDG under the business name Błażej Lewartowski, ul. Świeradowska 47, 02-662 Warszawa, Poland, VAT ID (NIP) PL5242414096, REGON 382843314, e-mail [email protected], phone +48 787 782 214
  • Platform ; the RealSec service available at realsec.pl
  • Client ; a business entity entering into an agreement with the Operator
  • User ; a natural person using the Platform on behalf of a Client
  • Subscription ; a recurring fee for access to the Platform under a chosen plan

§2. Scope

These Terms govern the provision of electronic services by the Operator to Clients and define the rights and obligations of both parties.

§3. Service Delivery

The Operator provides the Platform under a Software-as-a-Service model. The service is available 24/7, except for maintenance windows announced at least 48 hours in advance.

§4. Payments and Subscription

Access to the Platform requires an active subscription. Plans and prices are available at /en/cennik. Invoices are issued in advance for each billing period.

§5. Liability and SLA

The Operator guarantees Platform availability in accordance with the SLA parameters set out in the individual agreement for the applicable plan. In the event of an SLA breach, the Client is entitled to a discount on the next billing period.

The Operator is not liable for indirect damages, lost profits, or damages resulting from improper use of the Platform.

§6. Complaints

Complaints should be submitted to [email protected]. We process them within 14 business days.

§7. Termination

The Client may terminate the agreement with 30 days' notice. After the notice period, the account is archived; after a further 30 days it is permanently deleted.

§8. Data Processing

The rules governing the processing of personal data are set out in the privacy policy. For data entrusted by the Client, a separate DPA is concluded.

§9. Final Provisions

These Terms take effect on the date of publication. The Operator reserves the right to amend them with 30 days' notice before the changes take effect. Disputes are resolved by the court with jurisdiction over the Operator's registered seat.